Welcome to
Welcome to





Operations & service process mapping
Cross-department workflow alignment
Standard operating procedure (SOP) development
Automation-readiness assessments

Turn repetitive decisions and communication into scalable, intelligent systems. We design AI tools that fit your business—not the other way around.
ChatGPT-powered assistants
Predictive analytics & AI reporting
Natural language workflows
GPT + Power Platform integrations


Your CRM should be more than a digital Rolodex—it should be the heartbeat of your business. We help you unlock the full power of your CRM with smart design, seamless integrations, and tailored automations that actually support your sales, service, and operations teams.
Custom CRM configuration
for sales, service, and marketing workflows
Lead routing & follow-up automation to boost conversion
customized to your KPIs
CRM + Power Platform integration
(Power Apps, Power BI, Power Automate)
Reporting dashboards & activity tracking


ChatGPT-powered assistants
Predictive analytics & AI reporting
Natural language workflows
GPT + Power Platform integrations

Operations & service process mapping
Cross-department workflow alignment
Standard operating procedure (SOP) development
Automation-readiness assessments



Custom CRM configuration

for sales, service, and marketing workflows

Lead routing & follow-up automation to boost conversion

customized to your KPIs

CRM + Power Platform integration

(Power Apps, Power BI, Power Automate)

Email, forms, and document workflows with fully connected to your CRM

Reporting dashboards & activity tracking

A Technology CONCIERGE can analyze a company’s existing processes and recommend software solutions that streamline workflows, reduce manual tasks, and eliminate inefficiencies. By implementing the right tools, businesses can improve productivity and reduce operational costs.
CONCIERGES provide customized software recommendations that fit the unique needs and goals of the business. Whether it's automating specific tasks, improving collaboration, or enhancing data management, they ensure the technology aligns with the company’s objectives.
Our CONCIERGES help future-proof the business by selecting software solutions that are scalable and adaptable as the business grows. This prevents the need for constant overhauls or costly upgrades, ensuring the business can easily expand its operations without disruption.

A software CONCIERGE can analyze a company’s existing processes and recommend software solutions that streamline workflows, reduce manual tasks, and eliminate inefficiencies. By implementing the right tools, businesses can improve productivity and reduce operational costs.
CONCIERGES provide customized software recommendations that fit the unique needs and goals of the business. Whether it's automating specific tasks, improving collaboration, or enhancing data management, they ensure the technology aligns with the company’s objectives.
Our CONCIERGES help future-proof the business by selecting software solutions that are scalable and adaptable as the business grows. This prevents the need for constant overhauls or costly upgrades, ensuring the business can easily expand its operations without disruption.

At Betters Agency, we believe that a successful Microsoft Dynamics 365 CRM implementation starts with a shared vision and open collaboration. Our process is designed to ensure we understand your business, work alongside your team, and deliver solutions that truly make a difference — while keeping expectations clear every step of the way.
Before we begin, we take the time to confirm that we're the right partner for your business. This isn't just about the technology — it's about values, communication style, and long-term goals. We'll talk through your current challenges, the scale of your operations, and your readiness to invest in solutions that will grow with you. Our goal is to ensure our approach aligns with your vision and that we're building a relationship based on trust, not just a project.
Once we've confirmed we're a good fit, we work with you to align on measurable business objectives. This step is about defining what success looks like — not just from a system perspective, but for your people and your operations. Whether it's improving sales visibility, automating repetitive workflows, or centralizing your customer data, we'll set shared priorities so everyone knows the "why" behind the project.
In this phase, we dive deep into how your business operates today. We'll meet with key stakeholders, observe workflows, and identify inefficiencies or gaps in your current systems. This is where your team's input is vital — you know your processes best, and we rely on your insight to uncover the root causes of operational challenges. Together, we'll build a clear picture of the current state so we can design the right future state.
With the discovery findings in hand, we'll design a tailored solution using Microsoft Dynamics 365 CRM, Power Platform tools, and — where beneficial — AI-driven automation. We'll present you with a detailed proposal outlining recommended configurations, integrations, and customizations. At this stage, you'll see not just the "what" and "how," but also the "why" behind each choice. This is a collaborative step where your feedback shapes the final plan.
Once we have your approval, we move into building and configuring the solution. Our team will work in close partnership with yours, providing regular updates and opportunities for feedback. This ensures that we're on track, aligned with expectations, and adapting to any new insights that arise during the build. We also focus on user adoption — providing training, documentation, and support so your team feels confident using the system from day one.
When the system is ready, we'll guide you through go-live with a structured launch plan. But our relationship doesn't end there — we remain available for post-launch support, refinements, and new phases of development as your business evolves. Because we see our role not just as implementers, but as long-term partners invested in your success.