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Betters Agency

Microsoft Dynamics 365

Custom Insurance CRM Submissions Management

Submissions to carriers and brokers, tracked in the CRM instead of in someone's inbox.

A Dynamics 365 opportunity record with a Submit to Broker action and a live panel of open submissions and their statuses
Screenshot from a working sandbox environment. Client identifiers and any sensitive values are redacted.

The problem

Commercial insurance agencies struggle to keep submissions organized and trackable. Once a submission leaves for a carrier or broker it typically lives in email, so nobody can say what is outstanding, what came back, or how long it has been sitting.

What we built

Agents submit an opportunity to carriers and brokers directly from the record and track each submission's progress. Every response is captured back in the CRM, which streamlines follow-up and reduces E&O risk for professional insurance services clients.