Unified Communications is the integration of communication services such as instant messaging (chat), presence, voice, mobility (twinning / mobile applications), audio, web and video conferencing, desktop sharing, data sharing / collaboration, call control and voice recognition – communication services real-time messaging (integrated voicemail, e-mail, SMS and fax). UC is not a product, but a set of products that provide a consistently integrated user interface and user experience across multiple devices.
Let’s Unpack That
The following key concepts help define unified communications by introducing the various tools available through its platform.
SMS and IM: SMS stands for Short Message Service and is the most commonly used form of text messaging. SMS messages are normally sent to and from mobile devices. But it has become more common to see SMS messages to and from UC platforms. IM is instant messaging. IM is a text messaging connection that allows multiple users to chat together in real time.
Presence: Presence shows individuals the presence of a partner and the company’s resources. Alerts others when a user is available for communication, using indicators such as Do Not Disturb, Active, Busy, Not in the Office, or on Vacation.
Voice: Handling of the voice call.
Mobility: Movement allows you to stay connected no matter where you are. Through a branch office, you can make and receive calls, chat, and take advantage of other softphone applications.
Email: An electronic Message service, usually receiving mails via mail client like Gmail or Outlook.
Voicemail: Voicemail is an audio recording that a caller can leave if they cannot call the person they are calling. The recipient of the voice message can then listen to the audio recording, if available on his desk phone, e-mail (wav file attached) or mobile device.
Scheduling meeting: Conference meetings, like others, can be scheduled today on many UC platforms. These appointments can also be copied to the user’s calendar.
Conferencing/Web Conferencing: The conference gives the group of users the opportunity to meet and speak through voice and video from different places. This includes participants outside the system, such as colleagues and clients.
Fax: With the UC platform, faxes are received by the systems and then delivered as an e-mail attachment to the destination. It works the same for laptops and mobile devices.
PBX: Abbreviation for Private Branch Exchange, which is a private telephone network used within a company or organization. PBX telephone system users can communicate internally (within their company) and externally (outside the world) using various communication channels, such as Voice over IP, ISDN or analog.
Why Choose Unified Communication?
Better Disaster Recovery – Disaster recovery options are some of the most compelling reasons to consider UCaaS. Remember that it is important to maintain continuous communication. While large companies may be laid off in their systems, this can reduce costs for small businesses, such as those on a tight budget. By being cloud-based UCaaS, it gives users access to communication from anywhere without the need for redundancy.
Rapid service deployment – Deploying solutions across the company can take months and even years. Upgrades can take a long time. With UCaaS, a new feature or service can be immediately available to all employees.
Great employee activity – Cloud systems provide access from anywhere, anytime and solve the so-called “BYOD” challenge (bring your own equipment). UCaaS provides connectivity to smartphones, laptops, tablets and other devices.
Improved team collaboration – With features such as audio and video conferencing, such as interoperability between devices, employees can connect from anywhere. Enhanced Customer
Relationship Management (CRM) – Contact center features, interactive voice response, call routing, and other unique features make it easy to build customer relationships, all with seamless integration of these interactions into your CRM software.
Centralized administration – One of the main challenges in managing any type of premise application is to increase administrative functions. This may include setting up new users, applying fixes, or updating features. The tasks may need to be repeated several times, depending on the architecture of the solution. With the UC-host solution, administrative tasks are centralized, which allows the manager to perform all tasks simultaneously and it is certain that these changes will occur in the company.
Why Work With Us?
Moving your voting platform to the cloud can be very confusing due to the large number of companies that provide UCaaS solutions today. Unfortunately, not everyone is the same, and different carriers are better suited to help different species in the environment. If you work with us, we can help you choose the right UCaaS solution for your unique needs.
Assessment – We can help you determine what features you need and your security requirements so you can choose the right wearers.
Audit Services – We review your existing communications services and platform solutions to see if you are using the best and most cost-effective solution for your business.
Design – We can recommend solutions at UC based on current industry trends and best practices, so you can be sure you’ll get a quality solution.
Buy – We are UC suppliers and we work with many providers. We can offer the best option from many suppliers. Implementation – In addition to ensuring the right unified communications solution, we can always help you implement new solutions.
Cost Management – We want to provide you with a good UC solution for your budget and take steps to ensure that you invest your money well.
Working with an independent consultant will allow us to analyze your needs and select the best solution provider that meets the requirements and exceeds expectations. This happens agnostically, allowing you to focus on the project without having to deal with endless discussions with suppliers.
Is Unified Communication Right for My Organization?
UCaaS is an excellent alternative to existing solutions. Organizations using cloud communications systems will experience greater scalability, time to market, flexibility and flexibility during this employee change. Below is a list of administrators who have accelerated UCaaS adoption:
No upfront – UCaaS shifts the business cost of designing solutions in more complex spaces to an experienced service provider. Leased phones and equipment allow companies to adopt new technologies and set up stores in different locations without having to worry about features becoming obsolete.
Reduced operating costs – Shared data centers provide PBX services more efficiently than on-site infrastructure. The company does not have to look for reclamation, pay energy bills or configure and manage connections.
Scalable provisioning – UcaaS allows companies to start small, deploy resources and transfer them where they need them, and download when a project is packaged or added. features such as changing needs.
Enhanced Security – As cloud services, service providers have strict measures in place to monitor networks for known threats and potential vulnerabilities.
Things to Consider
Keep your software up to date. Hackers are constantly looking for vulnerabilities for security, and if you ignore these vulnerabilities for too long, you will increase your chances of further targeting. Educate your employees. Educate your employees about the different ways cybercriminals can infiltrate your systems. Advise them on how to recognize signs of intrusion and teach them how to stay safe when using a corporate network. Implement formal security policies. Setting and enforcing security policies is essential to protecting your system. Everyone should keep network protection in mind, because anyone who uses it can be a potential venture for attackers. Hold regular meetings and seminars on cyber security best practices, such as using strong passwords, identifying and reporting suspicious emails, enabling two-factor authentication, and clicking on links or downloading attachments. Practice your incident response plan. Despite your best efforts, there may come a time when your company is the victim of a cyber attack. When that day comes, it’s important that your employees manage the consequences. By creating a response plan, attacks can be easily identified and ruled out before they do more damage.